The submit Qatar Airways introduces its Next Phase of Digital Transformation by Empowering Cabin Crew with Smart Onboard Functionality appeared first on TD (Travel Daily Media) Brand TD.
Qatar Airways has launched an in-house utility that allows Cabin Crew to ship personalised experiences to passengers. In its preliminary section, the applying presents real-time insights on flight info, and buyer and repair info. This permits Cabin Crew to view passengers’ profiles, together with privilege membership members and oneworld members, in addition to all particular service requests and preferences for a extra personalised and built-in journey with the award-winning airline. The utility additionally empowers Cabin Crew by offering entry to updated digital coaching supplies.
In the approaching months, Qatar Airways could have reached the primary milestone on this section of digital transformation by offering Cabin Crew with greater than 15,000 cellular units. The airline will full the roll-out of the brand new challenge in a number of levels, with plans to increase its scope to Hamad International Airport and abroad airports and lounges, integrating passengers’ distinctive itinerary and necessities throughout all touch-points.
Qatar Airways Group Chief Executive Officer, Engr Badr Mohammed Al Meer, mentioned: “We, at Qatar Airways, are incredibly excited to introduce a new phase in the airline’s digital transformation, especially one that will enhance our world-class onboard experience. As leaders in industry innovation and digital adoption, Qatar Airways excels in identifying and responding to emerging trends for the comfort and convenience of our passengers and this project is a defining step towards a more connected and insightful interaction between our customers and staff.”
By embracing digital options, the airline shouldn’t be solely streamlining processes however can be demonstrating a dedication to decreasing paper waste and taking a step in the direction of extra sustainable methods of working. Qatar Airways has taken main strides in its digital transformation this 12 months, together with its collaboration with Google Cloud to discover information analytics and synthetic intelligence options for enhanced buyer experiences and sustainability.