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Flight Centre Travel Group (FCTG), one of the world’s largest journey administration firms, has introduced the institution of an ‘AI Centre of Excellence,’ a brand new world division that may deal with selling, adopting, and integrating synthetic intelligence applied sciences into the corporate’s company divisions.
The ‘AI Centre of Excellence’ will strategically harness the facility of AI to revolutionise FCTG’s flagship enterprise journey divisions Corporate Traveller and FCM, by enriching buyer experiences, boosting worker productiveness and extra.
As half of the launch, Adrian Lopez will step right into a newly created position as Head of AI for Corporate, the place he’ll lead a devoted staff of technical specialists accountable for laying out the shared company imaginative and prescient for AI inside the organisation. He most just lately served as Global Chief Technology Officer for FCM Digital.
Adrian and his staff will set the general AI technique for FCTG’s company manufacturers and make sure the firm is maximising the potential round generative AI, whereas doing so successfully, responsibly, and in alignment with its enterprise targets.
The specialised staff will implement greatest practices and supply analysis, assist, and coaching round AI, with a deal with bettering effectivity and driving worth to new and present purchasers. They will look to seek out methods to seamlessly combine the know-how into the operations of the corporate’s enterprise journey divisions Corporate Traveller and FCM.
“In today’s ever-changing digital world, we recognise the tremendous potential with AI and ways it can transform our work,” mentioned John Morhous, Global Chief Experience Officer of FCTG’s Corporate Brands. “As we continue to evolve and grow as a business, we’re thrilled for the opportunity to open this new ‘AI Centre of Excellence,’ as well as appoint Adrian into this new leadership role. With his expertise, deep insights, and proven track record in technology innovation, Adrian will be integral to our success in this space, both today and in the years ahead.”
With the debut of the ‘AI Centre of Excellence,’ FCTG will purpose to strengthen the connection between the human workforce and hands-on AI purposes. The unbelievable automation and machine studying that AI gives will show to be an ideal complement to the private contact and pure instinct of the human thoughts.
Furthermore, FCTG will leverage AI to boost productiveness and enhance workflow optimisation, permitting its groups to deal with precedence initiatives and extra creative-driven tasks. “I’m beyond excited for this next chapter in my career with FCTG and to further push the boundaries of technology in travel,” mentioned Lopez.
“The disruptive benefits of AI will enable us to work more efficiently, identify new ways to service our clients, and reach the next generation of business travellers. The launch of the ‘AI Centre of Excellence’ is another significant step and milestone to add to the company’s already decorated history of innovation.”
A journey know-how pioneer, Lopez has over a decade of trade expertise. In 2014, he co-founded the company journey device SAM, a cell AI-powered app that operates as a 24/7 digital journey assistant, serving to enterprise travellers simply handle their journeys.
FCTG made an preliminary funding in Sam in 2017, which was adopted by a full acquisition in 2019. After the possession transition, Lopez formally joined the FCTG staff, the place he has helped oversee the mixing of Sam’s capabilities throughout numerous company journey merchandise, whereas additionally main the event of the brand new FCM Platform.
Located in Greece, Lopez will report into U.S.-based Morhous, along with his position efficient instantly.